Return & Refund Policy

Last updated: 15-Aug-2023

Thank you for shopping with https://www.valleyhandicraft.in/. We are committed to providing you with high-quality products and excellent customer service. This Return and Refund Policy outlines the terms and conditions for returns, exchanges, refunds, and related matters.

1. Returns and Exchanges

If you are not satisfied with your purchase, you may request a return or exchange within 2 days of delivery.

To be eligible, items must be:

In original condition and unused

In the original packaging

Accompanied by proof of purchase

2. Non-Returnable Items

We do not accept returns or exchanges for the following unless the item is damaged or defective:

Customized or personalized products

Perishable goods

Intimate or sanitary items

Downloadable digital products

Gift cards

3. How to Request a Return or Exchange

To initiate a return or exchange:

Contact us at Valleyhandicraftjaipur@gmail.com on the same day of delivery

Provide:

Your order number

A brief description of the issue

Photos if the item is damaged or defective

Wait for our confirmation and return instructions

4. Refund Policy

We accept refunds only for damaged or defective products.

Once your return is received and inspected, we will notify you of the approval or rejection.

If approved, the refund will be processed to your original payment method within 15 business days.

5. Return Shipping

Customers are responsible for return shipping costs, unless the return is due to our error or a damaged/defective product.

In such cases, we will provide instructions and may cover shipping.

Standard return shipping rate: ₹90/kg

6. Damaged or Defective Items

If you receive a damaged or defective item:

Include your order number and images of the damaged product

We will provide a replacement or refund, as applicable

7. Late or Missing Refunds

If you haven't received a refund within 15 business days:

Check your bank account and credit card statement

Contact your payment provider

If the issue persists, email our support team

8. Policy Updates

We reserve the right to update this policy at any time. Changes will be posted on this page and are effective immediately.

9. Contact Us

If you have any questions, please reach out to our support team:

📧 Email: Valleyhandicraftjaipur@gmail.com
🌐 Website: https://www.valleyhandicraft.in

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