Shipping Policy

Last updated: 15-Aug-2023

Thank you for shopping with https://www.valleyhandicraft.in/. We are dedicated to providing you with exceptional products and a seamless shopping experience. This shipping policy outlines important information regarding shipping, delivery, and related matters.

Shipping Destinations: We currently offer shipping to India. If your location is not included in this list, please contact us to discuss potential arrangements.

Processing Time: Orders are typically processed within the same day after payment confirmation. During peak seasons or promotional periods, processing times might be slightly extended.

Shipping Methods: We offer the following shipping methods:

1. Standard Shipping: Estimated delivery within 10-15 days via By Road/Train
2. Express Shipping: Estimated delivery within 7 days via By Air. Additional fees apply for express shipping.
3. Local Pickup: Customers in specific locations have the option to pick up their orders from our pickup location. Please wait for a confirmation email before picking up your order.

Shipping Fees: Shipping fees are calculated based on factors such as the destination, weight, and dimensions of the package. The applicable shipping fees will be displayed during the checkout process.

Tracking Information: Once your order has been shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the progress of your shipment.

Customs and Duties: For international orders, customers are responsible for any customs duties, taxes, or fees that may apply upon import. Please check with your local customs office for information on potential charges.

Order Tracking: You can track the status of your order by visiting our Order Tracking Page and entering your order number and email address.

Delivery Times: Delivery times may vary based on the shipping method, destination, and other factors beyond our control. While we strive to provide accurate estimates, delays might occur due to unforeseen circumstances. We appreciate your patience and understanding in such cases.

Undeliverable Packages: In the event that a package is returned to us as undeliverable due to incorrect address information provided by the customer, refusal of the package, or other reasons, we will notify the customer. Reshipment will require an additional shipping fee.

Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to initiate a claim and resolve the issue promptly.

Change of Shipping Address: If you need to change the shipping address after placing an order, please contact us as soon as possible. We will make every effort to update the address, but changes might not be possible if the order has already been shipped.

Contact Us: If you have any questions, concerns, or special requests regarding shipping, please don't hesitate to contact our customer support team.